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Shipping Policy

SHIPPING

  • Orders are generally shipped within 4 business days (Monday - Friday) using UPS. UPS's delivery standard is 2-3 business days. An automated email with tracking information will be sent once an order is packaged and ready to be picked up by the carrier.

LOCAL PICKUP

  • Free Parking Lot Pickup is available Monday - Friday, 9am - 5pm for customers local to the Kansas City area. If you select "Local Pickup" at checkout we will reach out via email to arrange your pickup.

DOMESTIC SHIPPING (within United States)

  • Shipping fees are based on weight.
  • Orders under 5 lb: $20
  • Orders 5 lb - 30 lb: $40
  • Orders  30 lb - 100 lb: $80
  • Free shipping for orders over $1,500
  • Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING (Canada and Mexico)

  • Orders under 50 lb: $65
  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Porter Teleo is not responsible for these charges if they are applied and are your responsibility as the customer.

INTERCONTINENTAL SHIPPING (rest of world)

  • Orders under 50 lb: $115
  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Porter Teleo is not responsible for these charges if they are applied and are your responsibility as the customer.

DAMAGE DURING SHIPPING

  • In the event that your order arrives damaged in any way, please email us as soon as possible at ilacina@porterteleo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

RETURN POLICY

  • Full-Price items purchased on the store are eligible for refund within 7 days upon receipt. The customer will be responsible for payment of shipping for returned items. There will be a 20% restocking fee for one-of-a-kind artwork purchased from the Archives, Seconds, and Canvas sections. When stated, items are final sale.
  • Items purchased during Black Friday/Cyber Monday, After-Christmas and Spring Cleaning sales are final sale and not eligible for return or refund.